If you are not satisfied with an item that you purchased on Jenny Silks, you can initiate a return within 30 days of delivery for a refund or store credit, as long as the item is in its original condition and packaging to be accepted. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective. Note that the option to initiate a return will only appear for 30 days after delivery.
For the return, please wrap with bubble and tie down the pot with box make sure it is secured will not get any damage. We recommend ensuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item for a replacement or a full refund, as long as you report the issue within the following timeframes:
For Items Shipped by Parcel Carriers (such as FedEx, UPS):
Damaged and Defective Items: 30 days after delivery
For Items Shipped by Freight Carriers (such as 6’ to 8’ Tree items):
Damaged Items: 5 days after delivery.
We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.
If you choose to get a refund for eligible items, you will be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Jenny Silks to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight); if you use a return shipping label provided by Jenny Silks or the seller, the shipping costs will be deducted from the amount of the refund due to you.
Refunds will be issued to the original method of payment shortly after Jenny Silks or the seller (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, Jenny Silks will provide you with store credit for the refund due to you, which may only be used for purchases on jennysilks.com.